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Afterpay FAQs

What is Afterpay?

Afterpay is a service that allows you to purchase in four equal installments, due every 2 weeks. All payments are interest-free, and you will receive your order right away.

How do I use Afterpay?

Simply shop on our website, and select Afterpay as your payment method at checkout. You will be redirected to Afterpay's website to provide your payment details. Returning customers log in to make their purchase. Easy! Shop now and pay later! Please note, your shopping bag total must be between $35-$1000 for eligibility.

Can I use Afterpay if I'm an international customer?

Sorry, Afterpay is only available to U.S. residents at this time.

How does the Afterpay payment schedule work? 

All Afterpay customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

What if I can't pay an Afterpay installment?

If funds are not available at the time of payment, you will be charged a $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order amount.

For more information, please see Afterpay's Payment Purchase Agreement here.

When will my items be delivered if I use Afterpay?
All orders placed on our website ship within our standard shipping time frame, regardless of payment method. Afterpay orders will not be affected and will ship within our 3-5 day time frame.

Visit our shipping page for more information here.

Is there a limit to how much I can spend on a single Afterpay transaction?
In order to use Afterpay on www.captivecolour.com, order value must be between $35-$1,000. This amount is set by Afterpay.com and can not be adjusted by CaptiveColour Cosmetics.

Where can I find out more about Afterpay?
Please visit the Afterpay website here for a comprehensive list of FAQs. You can also read Afterpay's Privacy Policy here.

If you have any questions about your Afterpay account, please contact Afterpay's customer support at 855-289-6014, or use the contact form here.

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